Exchange Ilford Car Park parking fine: rules, free time and how to appeal

Exchange Ilford Car Park is a shopping centre car park serving Exchange Ilford Shopping Centre in Ilford, on High Road (vehicle entrance on Ley Street) (IG1 1RS). Parking here is managed by Parkmaven, a private operator and member of the British Parking Association (BPA), so a ticket from this car park is a private Parking Charge Notice, not a council fine.

Parkmaven enforces the rules at Exchange Ilford Car Park using number-plate recognition (ANPR) cameras that log the time you drive in and out. If you got a charge here it will usually have arrived by post, addressed to the registered keeper, and the times on it are camera times, not the time you parked.

The rules at Exchange Ilford Car Park

There is no free period at Exchange Ilford Car Park: you pay from the moment you arrive.

The tariff we recorded is: £2 for up to 2 hours, £3.50 up to 4 hours, £4.50 up to 6 hours, rising to £13 for 24 hours. You can pay by kiosks on exit (enter your registration), the YourParkingSpace app (location 11285), phone 0330 333 8434 (location 11285) and QR code on signs. Because the cameras match payments to your registration, the registration you enter has to match your vehicle exactly.

The multi-storey above Exchange Ilford is managed by YourParkingSpace, with parking charges issued under its enforcement brand Parkmaven. You pay by plate at a kiosk when leaving, by app, by phone or via a QR code, using location 11285. It is open 24 hours; after the centre shuts, drivers and pedestrians use the Ley Street entrance. There are 31 disabled bays on levels 2 and 3 and 40 family bays on level 1. A 2026 forum case concerned a Blue Badge holder who forgot to display the badge; the advice was to appeal with a copy of both sides of the badge. Staff working in the centre or Ilford BID area may be able to get cheaper parking.

How to appeal a charge at Exchange Ilford Car Park

1. Don't ignore it. Note the date on the notice: you normally have 28 days to appeal to Parkmaven, and 14 days to pay at the reduced rate if you decide to pay.
2. Gather evidence: photos of the signs and where you parked at Exchange Ilford Car Park, receipts, payment records, and anything that explains why you stayed longer.
3. Appeal to Parkmaven in writing. Keep to the facts and keep a copy. If you were not driving, you don't have to say who was.
4. If Parkmaven rejects your appeal, it must give you a code to appeal to POPLA, the independent appeals service for BPA members. POPLA appeals are free, and you have 28 days from the rejection to use the code.

If you visited several shops at Exchange Ilford Car Park

The time limit at Exchange Ilford Car Park applies to your whole visit, not each shop. Receipts from more than one store help show you were a genuine customer and roughly when you arrived and left.

Retailers at Exchange Ilford Car Park can usually ask the site's management to cancel a charge for a customer. It's worth asking the store where you spent the most.

Common reasons charges here get cancelled

• You paid, but something went wrongPaying with a typo in your registration, or when kiosks on exit (enter your registration), the YourParkingSpace app (location 11285), phone 0330 333 8434 (location 11285) and QR code on signs failed, is covered by the codes. Send your payment record; a minor keying error should lead to cancellation.
• Reported at this car parkCharges for using a disabled bay without the Blue Badge on display
• Reported at this car parkNot paying at the kiosk before leaving
• Signs you couldn't reasonably seeThe terms are a contract formed by the signs at Exchange Ilford Car Park. If the entrance sign was missing, hidden or unreadable, photograph it from the driver's position; the codes set rules for size, placement and wording.

Get an appeal letter for Exchange Ilford Car Park

Written for you from your check, addressed to Parkmaven with this car park's details already filled in.

• First appeal, plus the POPLA appeal if it's rejected
• Late-appeal and £20-reduction letters included
• Edit it, then download as Word or PDF, or copy into the appeal form
• Full refund within 14 days, no questions

Start my letter, £5.99 Appeal for free instead

A document-preparation service, not legal advice. Your details stay on your device.

Questions about parking at Exchange Ilford Car Park

How long can you park at Exchange Ilford Car Park?

We didn't find a published maximum stay. The terms we recorded: £2 for up to 2 hours, £3.50 up to 4 hours, £4.50 up to 6 hours, rising to £13 for 24 hours.

Who runs Exchange Ilford Car Park car park?

Parkmaven manages the parking for Exchange Ilford Shopping Centre. It's a member of the BPA, so appeals go to Parkmaven first and then to POPLA.

Is Exchange Ilford Car Park car park free?

No. The tariff is: £2 for up to 2 hours, £3.50 up to 4 hours, £4.50 up to 6 hours, rising to £13 for 24 hours.

Can I appeal a Parkmaven charge at Exchange Ilford Car Park?

Yes. Appeal to Parkmaven within 28 days, with evidence. If it's rejected you can go to POPLA for free. Paying doesn't stop you appealing first, but the reduced rate usually only applies in the first 14 days.

Does Exchange Ilford Car Park have parking cameras?

Yes, Parkmaven uses ANPR cameras here. They record your registration and the time you enter and leave, and charges are posted to the registered keeper.

Last checked on 31 October 2026, from the landowner or retailer's website (Exchange Ilford car parking page; ftla.uk Parkmaven thread Oct 2026). Signs and rules change, so the signs on the day are what count. Spotted something different? Report a change.